1. Introduction

Kisten Herbals ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, purchase our products, or engage with our marketing.

By using our website, you agree to the collection and use of information in accordance with this policy.

 

2. Information We Collect

We may collect the following types of personal information:

Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on site

• Referral sources

Marketing Data

• Email subscription preferences

• Interaction with marketing emails and campaigns

• Website behaviour for analytics and remarketing

​

3. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate with you regarding your order

• Provide customer support

• Send marketing and promotional communications (with your consent)

• Improve our website, products and services

• Analyse website traffic and user behaviour

• Prevent fraud and ensure security

​

4. Email Marketing and Communications

By subscribing to our email list or making a purchase, you may receive:

• Promotional emails

• Product updates

• Educational content

• Special offers

We use secure third-party platforms to manage our email marketing and communications.

You can unsubscribe at any time by clicking the "unsubscribe" link in any email.

​

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

• Payment gateways (e.g. Payflex, Paystack)

• Shipping and courier partners

• Email marketing platforms

• Analytics and tracking tools

These providers only access information necessary to perform their services.

​

6. Payment Security

All payments are processed through secure third-party providers. We do not store your full payment details.

Payment providers may include:

• Payflex

• Paystack

​

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality

• Analyse user behaviour

• Personalise content

• Run advertising campaigns

We may use tools such as:

• Google Analytics (GA4)

• Meta (Facebook) Pixel

• Other analytics and advertising platforms

You can disable cookies in your browser settings.

​

8. Data Protection (POPIA Compliance)

We comply with the Protection of Personal Information Act (POPIA) in South Africa.

We ensure:

• Your data is collected lawfully

• Your information is protected and stored securely

• Data is only used for its intended purpose

• Access to your data is limited

​

9. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders

• Comply with legal obligations

• Resolve disputes

• Maintain business records

​

10. Your Rights

You have the right to:

• Access your personal information

• Request correction of your data

• Request deletion of your data

• Withdraw consent for marketing

• Lodge a complaint with a regulatory authority

​

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Kisten Herbals
Email: info@kistenherbals.co.za
Phone: 078 287 1290​