Delivery

Delivery Policy – Kisten Herbals
Can't find your address? Contact us to place an order : 078 287 1290

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1. Overview

Kisten Herbals aims to provide reliable and efficient delivery services across South Africa. This policy outlines how orders are processed, shipped and delivered.

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2. Delivery Areas

We currently deliver nationwide within South Africa.

Delivery is not available to certain remote areas. Where applicable, alternative delivery arrangements may be discussed.

 

3. Delivery Options

Customers may choose:

• Door-to-door courier delivery

• Collection (where arranged)

Delivery options will be displayed at checkout based on your location.

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4. Order Processing

• Orders are processed within 1–2 business days after payment confirmation

• Orders placed on weekends or public holidays will be processed on the next business day

• You will receive a notification once your order has been dispatched

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5. Delivery Timeframes

Estimated delivery times:

• Western Cape: 2–3 business days

• Other provinces: 3–5 business days

Delivery times are estimates and may vary depending on your location and courier operations.

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6. Delivery Costs

• Western Cape delivery: R100

• Outside Western Cape: R175

• Free delivery on orders over R950

Delivery charges are calculated automatically at checkout.

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7. Courier Services

We use trusted third-party courier partners.

• A tracking number will be provided once your order is dispatched

• Deliveries take place Monday to Friday during business hours

• No deliveries on weekends or public holidays

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8. Delivery Address

Customers are responsible for providing accurate delivery details.

Kisten Herbals will not be responsible for delays or failed deliveries due to:

• Incorrect address details

• Incomplete information

• No one available to receive the parcel

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9. Failed Delivery Attempts

If delivery is unsuccessful:

• The courier may attempt delivery again

• You may be contacted to reschedule

• Additional delivery fees may apply if re-delivery is required

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10. Tracking Your Order

Once your order has been dispatched:

• You will receive a tracking number via email

• You can track your parcel through the courier’s website

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11. Delays

Delivery delays may occur due to:

• Weather conditions

• Road closures

• Courier delays

• High order volumes

Kisten Herbals will assist in resolving delivery issues where possible, but cannot guarantee delivery times.

 

12. Risk and Ownership

Risk passes to the customer upon delivery.

Once delivered, Kisten Herbals is not liable for:

• Loss

• Theft

• Damage after delivery

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13. Stock Availability

If an item is out of stock:

• You will be notified promptly

• You may choose a replacement or refund

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14. International Orders

We currently do not offer international delivery.

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15. Collection Option

Collection may be arranged by prior agreement.

Please contact us in advance to arrange collection details.

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16. Contact Us

For delivery-related queries:

Kisten Herbals
Email: info@kistenherbals.co.za
Phone: 078 287 1290

Effective Date: April 2026